Master the Soft Skills AI Can’t Replace
Creating Legendary Customer Service
For more than 25 years, Dr. Andrew Woods has been helping organizations turn everyday service into something unforgettable. His award-winning program, Creating Legendary Customer Service, has been delivered in 22 countries across four continents, earning exceptional reviews from industries as diverse as hospitality, banking, education, and fintech.
In this high-impact workshop, Dr. Woods brings his global experience and real-world stories to life, showing teams how to create customer experiences that people talk about, remember, and return for.
This isn’t a lecture — it’s a wake-up call. Dr. Woods’ sessions are packed with energy, humour, and practical insight, leaving participants inspired, refocused, and ready to deliver the kind of service that turns customers into lifelong fans.
What You’ll Learn
• A new definition of “legendary.” It’s not about slogans or scripts — it’s about attitude, awareness, and action.
• Human connection that lasts. Discover how empathy, trust, and active listening turn a customer moment into a customer relationship.
• Handling the tough stuff. Learn proven methods for turning complaints into loyalty.
• Practical psychology. Use communication techniques and body language to shift customer perceptions instantly.
• Culture matters. Explore how cultural differences shape service expectations — and how to adapt without losing authenticity.
• Real stories, real lessons. From luxury hotels in London and Dubai to startups in Shanghai, these stories remind us that great service is about people, not policies.
Bring this workshop to your organization and transform service into your competitive advantage.
Soft Skills in the Age of AI
In a world where AI is transforming how we work, the value of human soft skills has never been more critical. Dr. Andrew Woods, a global expert in customer engagement, soft skills, and organizational performance, delivers dynamic talks and workshops on how to integrate AI with essential human qualities such as empathy, creativity, and emotional intelligence to drive long-term success.
This session provides practical strategies for blending the power of AI with human brilliance. Participants explore how empathy, emotional intelligence, and legendary service become the differentiators that propel organizations to new levels.
Key Takeaways
• Understand AI’s Role in the Workplace. See how AI revolutionizes innovation and service — and why human skills remain irreplaceable.
• Lead with Empathy and Emotional Intelligence. Strengthen customer and team relationships to boost collaboration and performance.
• Deliver Legendary Customer Service in an AI World. Build emotional connections that turn transactions into loyalty.
• Blend AI and the Human Touch. Learn practical ways to use AI to enhance, not replace, creativity and problem-solving.
• See Real-World Success Stories. Discover how top organizations balance technology with humanity to achieve remarkable results.
Book this workshop and help your team thrive at the intersection of AI and human intelligence.
Powerful Presentation Techniques: The Art of Storytelling and Influence
Great presentations don’t happen by accident — they happen by design. They’re not about fancy slides or rehearsed lines; they’re about connection. Being real, believable, and memorable.
In this interactive workshop, Dr. Woods shares insights from 25 years of training executives, entrepreneurs, engineers, and educators in 22 countries on how to communicate with impact. Whether you’re leading a meeting, pitching an idea, or speaking to hundreds, your ability to connect through storytelling will define what people remember — and how they respond.
Session Highlights
• Start with a Story. Learn why storytelling isn’t optional — it’s essential for influence.
• Your Personal Brand Speaks First. Discover what your presence says before you ever open your mouth.
• Taming the Fear. Master the mindset shift from “I hope this goes well” to “I’ve got this.”
• Structure That Sticks. Use a clear storytelling framework — Hook → Story → Solution → Call to Action.
• The Silent Story. Decode body language and non-verbal cues that make or break trust.
• Owning the Tough Moments. Handle curveballs, tough questions, and tech failures with composure and credibility.
Don’t just present — connect. Don’t just inform — inspire.
The Audacious Ask: How Asking for What You Want Opens Doors and Elevates Success
Most people don’t get what they want — not because they don’t deserve it, but because they never ask. In this powerful workshop, Dr. Andrew Woods, global trainer, professor, and author of The Audacious Ask: Entrepreneurship and the Power of the Ask, reveals how one simple skill — asking — can transform careers, businesses, and lives.
Drawing on 25 years of experience across 22 countries, Dr. Woods delivers a fast-paced, story-driven session that challenges audiences to replace hesitation with confidence, fear with curiosity, and doubt with decisive action.
Participants will learn how to craft a powerful ask, read the room, and handle rejection without losing momentum. Backed by psychology, cultural insights, and global examples, this workshop inspires real change.
Based on the book The Audacious Ask: Entrepreneurship and the
Power of the Ask, this session reminds us of one simple truth: the world belongs to those who ask.